Author: Justin Hesser

Communication between businesses and consumers has been increasingly digital since the advent of the internet. Moreover, the shift from in-person to online interaction appears to be accelerating, rather than slowing down. Today, organizations rely on online interaction with consumers to fuel their business initiatives, and any issue that prevents that could lead to major problems.

Companies need solutions in place to monitor Web activity and the successes and failures that accompany the online experience. For example, suppose the website is down for a period of time or a specific function of the site is broken. Those issues must be handled quickly.

In today's big data era, they can be. You've probably seen an application crash and a subsequent popup message asking if you want to restart the program or send information to an admin. When issues are reported, this is data that can be processed to fix these issues quickly without compromising the user experience.

Anindya Neogi, a contributor with Forbes India, wrote a recent article explaining his problems paying his mobile bill online. The payment portal wasn't working and, although Neogi works in IT and has an understanding of how issues like this get fixed, he was frustrated due to the amount of time it was taking to resolve his issue. 

Negoi compared encountering an online issue with calling to file a complaint, and how each is resolved at a different rate. 

"When I lodge my complaint with the call-center and the application support engineer is called in, how does he detect the problem in minutes and not 24-48 hours?" he asked. "The IT systems produce a huge amount of data with wide variety to trace most activities, such as those on the payment transaction flow."

Businesses need a system designed to better process data generated from online issues. A custom database software system will allow information to be found and processed quickly, which will improve the effectiveness of online services.

The driving force behind global software adoption is being led by three different trends, but they are all related to one specific need: better information management.

According to a report from the International Data Corporation (IDC), software adoption and development is growing on a global scale. In 2012, the worldwide software market grew by 3.6 percent, higher than the IDC’s initial projection of 3.4 percent. This is lower than the year-over-year difference between 2010 and 2011, but according to the firm, it shows that organizations have more focused needs. IDC says that adoption is being fueled by greater needs in the areas of big data, analytics and cloud computing.

These three areas each grew between 6 and 7 percent, indicating that businesses are putting a greater emphasis on the three over other software needs. Henry Morris, Senior Vice President for Worldwide Software, Services and Executive Advisory Research, shared his analysis of the findings with the online publication Fin Channel.

“The global software market, comprised of a multi-layered collection of technologies and solutions, is growing more slowly in this period of economic uncertainty,” Morris said. “Yet there is strong growth in selective areas.”

These three needs are closely tied together because they all represent the importance of efficient data management. While big data shows that information must be processed in a way that allows organizations to extract value from it, analytics shows where that value lies. Meanwhile, cloud computing shows that companies need somewhere to store and view their data without having to replace physical machines.

Ultimately, developing a custom database software system can help organizations meet all three important needs. A FileMaker-based solution allows users to manage large quantities of information, analyze and report on it, and even host it in the cloud. Going forward, these three trends of business technology don’t appear to be slowing down, so creating a system now will put businesses in a solid position in the years to come.

Checkout this month’s newsletter and stay up-to-date with Kyo Logic. Kyo Logic, LLC April, 2013 Newsletter In This Issue

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• Software Update: FileMaker 12.0v4 Server and Server Advanced Released
• Software Update: FileMaker 11.0v5 Server and Server Advanced Released

Small business owners tend to have a lot on their plate. Often, in addition to maintaining operations and keeping the business profitable, they are responsible for managing their company's marketing, sales and technology departments. All of these tasks can be extremely difficult to juggle at the same time.

When individuals have to wear multiple hats, they are under a tremendous amount of pressure to maintain a high level of efficiency. Information is coming from every angle and, without the benefit of a full staff to manage it all, small business owners must take on most of the responsibility, which could put their operation at risk.

In this case, technology is the best answer. Investing in solutions designed to spur greater productivity will allow small business owners to maintain their viability. However, as business picks up and it becomes harder to maintain steady workflow, these individuals may need to prioritize what's important and concentrate their efforts in those areas. 

For example, Connie Certusi, a business technology executive, recently spoke with the online publication The Accounting Web about the importance of managing financial data and how small business owners should invest solutions that will assist with accounting needs. 

"It's no surprise that most small business owners wear numerous hats and tend to take a very hands-on approach with managing various aspects of their business," Certusi said, who pointed to a recent survey that stressed the importance of financial apps. "While there's no doubt that those small business owners who don't use accounting software are successful, based on the survey, it's indicative that there are several business activities that they need to be more versed in."

Managing financial data is crucial, but it's equally important to ensure that information fits with all other components of the business. By using FileMaker to develop a custom database software system, small business owners can harness the power of an entire team of workers with custom reporting apps and data management tools that will allow them to integrate financial information in a way that benefits the entire organization.

The proliferation of the bring-your-own-device (BYOD) model is possibly the biggest business technology story this year. This blog touched on the concept of BYOD earlier this month, but some of the strengths and weaknesses of the strategy are becoming more apparent.

The shift from traditional desktop to PCs to modernized mobile devices began to take place a couple of years ago, but as the technology continued to evolve, many corporations began to realize something – consumer technology was outpacing business solutions.

Today, people stand outside for hours in line just to get their hands on the latest iPhone, Android or, if the folks at the company formerly known as Research in Motion have anything to say about it, the BlackBerry. The features and functionality of these devices have caused price tags to skyrocket, and many companies struggle to keep up. So, instead of deploying a few second-rate handheld devices to employees, many businesses have decided to optimize the resources at their workers’ disposal by allowing them to bring their gadgets into the office.

Doing so reduces spending and builds efficiency, perhaps the two biggest factors driving the majority of business decisions ever year. So, why doesn’t every organization adopt this policy? The trouble is, many companies have a difficulty entrusting employees to store data on their personal devices.

However, the benefits of using a high-powered personal device are too important to pass up. This blog’s aforementioned previous entry suggested building a custom database software system to help manage information on personal devices, and FileMaker is the program to help businesses get there.

In addition to providing the tools companies need to develop strong software programs to run on iPhones, Androids and any other personal mobile device, FileMaker can allow organizations to host their apps in the cloud. That way, individuals with powerful smartphones and tablets can use their devices’ internet capabilities to access information from the cloud. This is an ideal solution because it capitalizes on the advantages of using personal devices without damaging a company’s security efforts.

No organization owns a magic crystal ball, so industry trend predictions, especially in an area as erratic as fashion, will never be perfect. However, using data to forecast both the immediate and long-term future can allow companies to adjust their strategies to comply with any needed future changes.

An article in the online publication Information Age features a number of organizations that are using technology to improve business projections. One of the featured companies is German catalog shopping leader Otto. The clothing distributor is making major strides toward projecting customer behavior with greater accuracy, all with the help of its database software system. By using an analytics solution to determine the validity of its information, Otto is able to gain some crucial insights such as future product demand.

Thomas Friese, senior product manager for forecasting at Otto, spoke with the news source about the benefits of accurate projections, particularly as they pertain to reducing spending. By knowing what clothing items are going to be in demand, Otto can organize cost-effective shipping schedules.

“Many of the clothes we sell are manufactured in China, so a substantial portion of their retail cost is shipping,” Friese said. “If we can order enough in advance, we can ship the items across on cargo ships. But if we need more than we’d bargained for, we have to fly them over, which costs much more.”

As this blog has mentioned in the past, simply collecting data will not give businesses the resources they need to conduct accurate projections. Otto’s success stems from its database system. Companies in a similar situation would be wise to develop a FileMaker-based solution that can effectively collect and organize data, weed out non-pertinent information and present appropriate valuable insights that businesses can use to their advantage.

As companies evolve and adapt to growing data volumes, there are two factors that each organization must consider: how can they use their information to their benefit and how will they store all of it. 

Whether one is more important than the other is debatable. Depending on the business, one might carry greater weight than the other. Companies that thrive on data analytics will want to ensure they are getting the most out of their information. Sales and marketing professionals use data to generate more effective messaging and target more specific audiences.

Meanwhile, companies that process massive volumes of information have to be able to store it all. This is particularly important for businesses in financial industries that process terabytes worth of data each day while trying to maintain compliance with various regulations.

Tom Mendoza, vice chairman for data management firm NetApp, spoke recently with Business Today and said, "Efficient data storage a bigger issue than analytics." Mendoza stressed the importance of proper data storage management. 

"The amount of data has been enormous for a long, long time," Mendoza said. "That's not new. One of the things I'm careful about is when people get behind a buzzword. Storage grows five to 10 times every five years for an average enterprise and it's important to slow that growth. Why? Because for every dollar you spend on one megabyte of storage, you spend $6 to manage it. Even if it's cheap or free, you spend $6."

To slow the growth of data, companies need to manage it more efficiently. This includes finding and eliminating unnecessary and duplicate data files. By using FileMaker to develop a custom database software system, organizations can allow themselves the ability to properly monitor volumes and take appropriate action to alleviate any issues pertaining to data size. Additionally, organizations that place a greater emphasis on data analytics can use a system of this nature to properly monitor information and gain new, valuable insights.

Regardless of how you prioritize usage, having a custom-built system will help all operations pertaining to data management.

Companies around the world are discovering the rewards of using database software. With strong organizational and statistical records, businesses are able to increase efficiency and productivity, and consequently, products. While this isn't exactly news, a recent trend in the data tracking world is an increase in startups entering the industry.

An article in the Wall Street Journal detailed a number of new businesses offering this type of product as a "flood of capital is pouring into the database market." One car part supplier, for example, is using a new type of software to record types of cars driven in different regions and another is using a different new technology to determine where viewers place their cursors on photos, and for how long.

"A new wave of databases is attracting customers looking to boost their business with powerful and cost-effective tools to tap into the growing mass of unstructured data collected from company websites, supply chains and social channels," the Journal said.

While it's clear that these companies are realizing the value of database software, and the rewards that can be gained with keeping and analyzing data, companies should also keep something else in mind: the quality of these new innovations.

Since recording information is so vital to a company's bottom line, choosing a database software is as well. While some major companies are taking a risk and going the startup route, choosing a reputable and well-respected product, like Filemaker, is the preferred option. In addition, with brands that have a long history in the industry, the kinks and issues have long been worked out, giving companies using the software peace of mind and the ability to use the information to better their service more quickly than with other brands.

Integrated marketing is one of the fastest-growing practices within the industry, mainly because advancements in technology have made it increasingly simple to combine various channels into one focused campaign.

Time once was that marketing campaigns consisted of multiple professionals managing different channels in order to obtain inroads into new industries and marketing mediums. However, that was proven to be a risky venture, as unsuccessful channels were causing companies to waste valuable resources that yielded unfavorable results. Today, many marketing campaigns can be integrated and consolidated, which alleviates the negative ramifications of failed channel campaigns.

According to an article in Customer Think, this will become even more important in 2013. Tony Zambito, the article's author, suggests more organizations integrate their channels to help obtain maximum value from each campaign.

"Campaigns can be costly," Zambito writes. "When they do not add up, this can be painful – in the sense that you have shot your allocated resources on the wrong channels. Look for more focus in 2013 on how to leverage different channels and integrate campaigns. When developing campaigns, how integrating social media, content marketing, mobile, web, and newer emerging channels into the campaigns will leverage cost yet yield more results becomes a key driver."

This practice does have its fair share of new challenges, namely in data analytics. Organizations must find ways to better manage the information they glean from their campaigns, which could become quite the chore if data is all being funneled to one centralized location. Creating a custom database software system will give professionals proper insight into the value of their respective data and make appropriate decisions. By developing a system designed to accommodate their integrated marketing, companies can ensure they maximize the potential of each channel and campaign.

Bring-your-own-device (BYOD) is one of the most popular terms in today’s business circles. Brought on by the rapid evolution of mobile technology, this policy allows employees to bring their own smartphones and tablets into the office and use them as working machines.

At its core, BYOD is designed to promote business efficiency, but not everyone is on board with it. Security is always a major concern with business technology, and the idea of BYOD has heightened many of those fears. If an employee stores sensitive company data on his or her device, takes it outside of the office and then either loses it or has it stolen, the security of the entire organization could be put in jeopardy.

Even businesses that refuse to implement BYOD strategies know they can’t completely prevent an employee from using a personal device to store company data. As long as workers bring their smartphones to work with them, data is always going to be at risk. The New York Times recently featured a number of organizations that are creating solutions to avoid security risks brought on by personal mobile usage. Bill Burns, the director of IT infrastructure at Netflix, told the Times that you can’t avoid personal device usage, so it’s best to implement a system designed to build additional security layers.

“People are going to bring their own devices, their own data, their own software applications, even their own work groups,” Burns said. “If you try and implant software that limits an employee’s capabilities, you’re adding a layer of complexity.”

Companies should not be discouraging the use of personal devices in the workplace, because the need to do so usually equates to the desire to build personal productivity. Creating a custom database software system can allow companies to store sensitive data off of personal devices, while still giving them access through secure applications. This allows businesses to keep sensitive information onsite, while promoting efficiency through the use of smartphones and tablets.