The importance of tracking advertising and media analytics

The advertising industry is reliant on consumer trends and behaviors to ensure that businesses can make the most out of their investments. But, trends can often be hard to quantify and understand. As such, many companies have developed their own methods to try to understand these trends, some of which involve custom database software that allows them to organize analytics and statistics. While, other companies may make major investments and acquire an entire analytics company.

According to the Wall Street Journal, TiVo will buy advertising analytics company TRA Inc for roughly $20 million, a deal which will be finalized before the end of July. TiVo's acquisition of TRA – which stands for The Right Audience – is believed to be a move to help advertisers target their campaigns more effectively.

"With this new level of unique audience insights and analytics, TiVo will be able to provide insights nobody else has in an industry increasingly seeking alternative ways to measure audience behavior accurately while increasing efficiencies in media spending," said TiVo CEO Tom Rogers to the Journal.

In addition, Perks Associates – a market research company – released a survey showing that more individuals are using smart TVs to consume media than ever before. In fact, 75 percent of smart TV owners in the United States watch on-demand online movies or TV shows at least monthly, which has gone up from the 57 percent in 2011. Also, 71 percent of viewers watch online TV shows at least monthly, which increased 20 percent from last year.

Clearly, it's become important for advertising companies and broadcasters to maintain an accurate view of their analytics, regardless of whether these are coming from live programming or on-demand sources such as TiVo.

If these agencies wish to gain clear insight into their analytics and overall effectiveness of their advertisement campaigns, they may want to use custom database software that can efficiently store and categorize the major data these companies need. 

Ways retailers can make shopping easier for mobile customers

While overall retail sales may have dropped by 0.5 percent in June, a recent IBM survey reveals that mobile and online shopping rose in the last three months. According to the survey, mobile device sales grew by 15 percent while social media sales actually dropped by 20 percent. In addition, IBM also points out that June 2012's retail sales are 3.8 percent higher than the same time last year.

"Shoppers today are shifting from a singular online approach to a multichannel experience that includes both mobile and social media. As a result, retailers must be prepared to connect with their customers on all fronts, or lose them to the competition," said Craig Hayman, general manager of IBM's Industry Solutions. "As we enter the home stretch for the 2012 holiday season, we will continue to watch how CMOs and CIOs tackle these challenges and create social media efforts that deliver value to the customers while driving revenue for the business."

According to Inc. Magazine, there are a few things retail owners can do to ensure that they effectively take advantage of the upswing in mobile and online shopping methods. One such example is for retailers to make the return process for customers much easier.

This can be done by using custom database software to not only store vital return information, but to also upload all returns accurately and efficiently so inventories are unaffected and customer satisfaction is ensured.

Also, Inc. suggests that retailers use limited time offer sales opportunities for their online and mobile purchases where customers who purchase a product via mobile device or online are eligible for a temporary sale that is only available through those platforms.

While this requires consumers to reach a certain number of qualifications – the right product via the right platform – custom database software can help them manage these prerequisites and determine which purchase order qualifies for which deals. 

Working from home is easier with database software

As technology advances, the ways in which many businesses operate change as well. In fact, more individuals now have the option to work remotely rather than in the office than ever before and even more wish they could. Recent survey results may prompt some business owners to allow working from home more often.

According to a survey by Citrix, a Florida-based software company, many employees desire more freedom when it comes to where they actually work. While 64 percent of respondents say they've never worked remotely, 32 percent said they would give up lunch breaks to be able to.

Working remotely is becoming a main fixture in the American workplace. In fact, the National Aeronautics and Space Association (NASA) is beginning an initiative to allow its employees to work more effectively out of the office.

"This strategy seeks to create an experience by the use of mobile technology allowing them to function more efficiently or effectively from wherever they are and whatever device they are using," wrote Linda Cuerton, NASA's CIO, in the organization's blog.

BusinessWeek claims that in order for companies to effectively operate remotely, they will need a central database where everyone can access and upload key documents and projects. FileMaker – as well the mobile version, FileMaker Go – easily creates this solution. Also, database software can allow employees to access project task lists that they may not have been able to remember if they weren't in the office, which can also aid in productivity away from the workplace.

If other managers or business owners wish to allow their employees to work from home and, potentially, boost morale and workforce satisfaction, they may want to invest in custom database software such as FileMaker Pro. 

Making the most of your internet marketing plan

Companies that are using Twitter and other social media platforms to market themselves may not know exactly what their efforts are worth, especially as many of these platforms just started allowing companies to officially advertise themselves on these avenues. In order to gain more insight into online marketing campaigns, companies may want to invest a custom database software that will allow them to track how much they're actually investing in these endeavors.

Twitter recently started to let companies advertise on its website in addition to maintaining their own company accounts. According to Businessweek, one Austin, Texas-based T-shirt retailer named Glennz Tees was contacted by the social network last November about advertising with them. Walter Stokes, CEO of the shop, told the source that he spent a little over $15,000 to advertise for three months on Twitter. Every few weeks a representative from Twitter would contact him to check up on the advertising campaign.

The owner ended up moving 60 to 70 percent of his advertising budget on Twitter and even spent $100 to $200 per day during the holiday season. Subsequently, the campaign tripled his Twitter followers and significantly boosted revenue.

It can be hard to measure the value of a Twitter campaign, let alone the value of a tweet. In order for businesses that are advertising on Twitter or using internet marketing campaigns to accurately determine the cost of their efforts, they may want to use database software to store and manage the necessary statistics.

By analyzing click-through rates, Facebook likes, retweets and converted leads through custom database software, these businesses may find an advantage by crunching the big data, allowing them to make better informed decisions on their marketing efforts. 

Research, goals and confidence are integral for a productive sales team

Regardless of how well a product is made or how applicable it is to problems that consumers or businesses may face on a daily basis, if a sales representative can’t move it, then that business will not stay afloat. In order for managers to increase the effectiveness of their sales teams – no matter how big it may be – they may want to not only invest in a custom database software to help share necessary information and leads, but also adhere to a few sales tips from Inc. Magazine.

In order for sales reps to get the most out of their meetings, they must conduct thorough research on exactly who they are meeting with. By understanding that company or individual well enough, they are able to sell the product as a solution to what they need, and greatly improve their chances of making a sale.

It can also be very helpful if companies use custom databases to store this research and share it among other sales representatives that may be in contact with the client. Many sales teams rely on popular products such as FileMaker Pro and web-based software Salesforce.com.

Furthermore, goals are an increasingly important part of selling products. Representatives shouldn’t just have goals for each individual meeting with a client – they should know exactly why they are at the meeting and what they hope to get out of it – but also sales goals for each month. Tracking and managing these goals and employees’ progress can be performed with database software, which offers employees visibility on how well they are progressing in their development and productivity.

But, the most important part of creating a successful sales team is confidence. According to Inc., any sales rep can memorize scripts and do the best research on clients, but if they don’t have the confidence to really sell the product, the customer isn’t going to bite.

Best practices for small businesses to straighten out their finances

While owning a small business may offer many personal and professional perks, the administrative work that is necessary for legal compliance is often seen as a bit of a burden to many owners. This may result in a company having financial records in subpar form, something that Entrepreneur Magazine recommends should be dealt with in a few ways that involve the use of custom database software.

Before small businesses start, they may want to take some time to identify how their business should be classified. Whether they're a sole proprietorship, limited liability company or a full-on corporation is important for tax reasons as they all have different levels of liability protection.

In addition, companies should always know their tax responsibilities, which can change very easily. Owners can store and access all of these details along with other tax forms and tasks with custom database software.

Furthermore, maintaining necessary employee information for payroll and taxes is another key responsibility for business owners attempting to get their financial records straight. It is also something that can be effectively managed with database software.

Entrepreneur also recommends that when companies take the time to straighten out their accounting, they also begin developing better financial and bookkeeping practices with the tools that technology can offer. By using custom database software, companies can upload and share documents. They can crunch budget numbers and calculate payroll hours while also managing to-do lists and other essential workplace tasks that can alleviate the necessary administrative work that comes with owning a small business. 

Survey shows that American workers are spending more time out of the office

The American work scene is changing. In a new survey by data protection company Mozy, managers revealed that the once-heralded nine-to-five work schedule is beginning to change to a more ambiguous regimen with the emphasis put on productivity rather than time spent in office.

“Workers around the world are making the most of the technology available to them to create more flexibility in their day for work and family,” said Russ Stockdale, general manager of Mozy. “Hard work isn’t going unnoticed and mobile technology is having more of an impact on employer attitudes than people think.”

According to the survey, the average manager is indifferent to employees arriving up to a half hour later than the usual 9 a.m. punch-in. Managers will also let their staff spend a quarter of the week working from home.

Furthermore, while many managers may not mind where or when their employees get their work done, nearly 75 percent of them actually provide the tools they need for their workforce to maintain productivity from anywhere. Also, 20 percent of U.S. employers provide the tools that allow workers to access material from mobile devices, using database software much like FileMaker Go.

Also, 48 percent of managers responded saying they don’t mind when employees take longer lunches and are often fine with their workforces enjoying “office banter” and taking regular breaks. In return, over half of all employees surveyed “think nothing” of leaving work early for a personal appointment or errands.

While the work world is shifting toward a more relaxed and lenient lifestyle, it may benefit managers who work in these cultures to consult a FileMaker developer that can create a custom database that allows all employees to track projects remotely and know exactly what is expected of them and by when.

Worker productivity increases out of office due to mobile technologies

Good Technology, a software company in California, conducted a survey of 1,000 adults that found that more workers in the United States are at least checking corporate emails after hours than ever before due to the rise in mobile technology.

According to the survey, 68 percent of workers check their work email before 8 a.m. and, specifically, the average hour that work email is opened is at 7:09 a.m. In fact, nearly 50 percent of workers will check their email while still in bed.

Also, 40 percent of respondents said they will still send work emails after 10 p.m. and 69 percent won't go to sleep unless they check their email first. Pushing the boundaries of work even further, 57 percent said they will check work emails while on family outings and even 38 percent say they routinely check work emails while at the dinner table.

"When it comes to supporting a 'bring your own device' environment, it's important to take an approach that ensures data security without compromising the employee's privacy or personal experiences," said John Herrema, senior vice president of corporate strategy for mobile security software company Good. "By shifting their management focus from 'devices' to 'apps' and 'data,' enterprises can allow employees to get work done on the go whenever they want, and still keep personal information private, separate and safe."

One way companies can capitalize on the use of mobile devices and working after hours, is by consulting a FileMaker developer to implement the custom database software into operations, as well as the mobile version of the application – FileMaker Go. This can allow workers to not only check updated documents and information, but also upload their own and share among coworkers. 

Businesses now using informationalization to enhance products and services

As technology begins to increase the expected turnaround and reaction time for many services and goods – due in part to new social media and consumer services – customers have begun to expect companies to be able to improve their products at an alarming rate as well.

Obsoletion has become a very real threat in almost any industry. In order to combat the rapid pace of product evolution, many companies have begun using what Harvard Business Review contributor and author Thomas Redman calls “informationalization” where companies will add or use data to enhance their products and services, something that can be very useful to evolving products and managed with a custom database software.

The clearest example of informationalization is, actually, in the beer industry. Major brewery Coors Light added a feature on their labels that inform drinkers when their beer is cold. They used a very basic form of information – coldness – as a means to advance their product and engage customers.

“Most companies are only beginning to realize the power in data, so these issues are demanding,” writes Thomas Redman. “There is no standard business model for informationalization or a tried-and-true list of basic questions. This, of course, is the real work and the fun of the unfolding data revolution.”

While adding more data to products or customer services can help businesses improve the quality of their work – and customer satisfaction – the maintenance of this data can be a heavy burden for any company, but absolutely necessary. In order to effectively store, categorize and maintain this wealth of information, companies may want to consult a FileMaker developer to create a custom database software for their specific needs.

How to grow a customer base without expanding numbers

Many companies place a heavy influence on growing their customer base by adding newer ones. This may make sense on a topical level – the more customers the better – but upon further insight, it may not be the best practice.

In order to properly grow a customer base, Entrepreneur Magazine recommends that companies take the time to pay more attention to their current customers, which can be most accurately done through a custom database software but also through a few sales tactics according to the news source.

One of the many ways companies can grow on existing customers is by enticing them to spend more. This can be done through a number of avenues such as cross-selling programs where companies may push customers to purchase related products, or up-selling programs, emphasizing the quality of higher-end products – a very common tactic in the restaurant industry. Others include next-selling – jumping toward the next purchase – and unbundling, where companies form a sort of a la carte menu to their products.

Furthermore, providing call to actions and mentioning new products or promotions on any form of customer communication template can also allow companies to increase sales. These templates can be stored in the database software as well.

Regardless of the ways companies promote increased customer spending, the data involved in these processes is very complicated. Associates will have to pull information about other products to promote to customers as well track previous purchases. The use of a custom database software similar to FileMaker can help companies maintain these crucial statistics that can play a key part in any customer growth initiatives.